Easy Return & Exchange Policy
We accept returns and offer exchanges within 14 days of your invoice date, subject to the
conditions and exclusions listed below.
1. Fill out the RMA request form
here
2. There are certain items that will require you to engage with our Technical Support team prior to a RMA being issued
2. Please your item back in the original manufacturer's packaging with all accessories, warranty cards, use guides, etc. Do NOT write on the manufacturer's box or damage it in any way.
3. Place this box & your RMA form into a suitable shipping box. Write your RMA number on the outside of this shipping carton. You are responsible for return shipping and we suggest you insure the
package for it's full value, we are are not responsible if it is lost.
4. There is a restock charge on most items of up to 20%
5.. Your RMA number is good for 10 days.
Conditions and Exclusions
- Software and licenses are not returnable
- Headsets, ear cushions and ear gels are not returnable
- We may require that you participate in Technical Support before issuing an RMA
- Any items that are listed as special order, not returnable or final sale
- All return items of New equipment and phones must be in new condition with the original unaltered box and must include all packing materials, blank warranty cards, manuals, accompanying free items and accessories.
- If you received free shipping that offer is waived and the refund may be less the original shipping charges we incurred.
