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Avaya IP Office RTS 8x5 120G7/R210/Virtual Server 1 YPP IPOSS Maintenance Contract

Avaya IP Office RTS 8x5 120G7/R210/Virtual Server 1 YPP IPOSS Maintenance Contract
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Avaya IP Office RTS 8x5 120G7/R210/Virtual Server 1 YPP IPOSS Maintenance Contract

Avaya IP Office RTS 8x5 120G7/R210/Virtual Server 1 YPP IPOSS Maintenance Contract

SKU: 271631
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271631
Avaya 120G7/R210/Virtual Server 1 Year Pre-paid maintenance contract (IPOSS).  
  • Remote Tech Support (break/fix only)
  • Mon-Friday 8AM-5PM
  • No Parts Coverage
  • Includes upgrade licenses

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Q: 
Who does the service or support on this product. Does it handle extensions or voicemaill issues for example. I have Avaya SE with a primary and secondary that works with Avaya Call Center and VM Pro
Asked on February 07, 2023 by carl from Salem, Oregon
1 Answers

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A: 
  • IP Office Support Services (IPOSS) provides direct Avaya Manufacturer remote technical support for both software and hardware during standard (Monday-Friday, 8 a.m. – 5 p.m.) business hours for 1 year
  • Access to major software upgrades
  • Access to minor software releases, service packs and software and firmware updates
  • Access to the Avaya support site tools and intellectual property
  • Enhanced remote connectivity through SSL-VPN for increased security and faster resolution
  • Allows Avaya Business Partners to provide technical support

Replied on February 07, 2023 by Shannon from TelecomEx